Tuesday, November 11, 2003

I hate Bank of America

28 Comments:

At 5:31 PM, Anonymous scooter boy said...

dude i hate them too.
i apperently ow them like $200 and i have called them three times each time they said they waved it and yesterday i went in there and made a scene and the lady said that they cleared all of my fees and i still had like $20 in my account, so today i go to subway to get a sandwich and it declined my debit card. I was pissed! now i probably ow more money. i will never ues that card again!!

 
At 10:34 AM, Anonymous jmosley1901 said...

On Friday, June 20, 2008, I walked into the Parkland Branch Bank of America to make several deposits, cash a check and get my payroll out. The check that I was trying to cash was from a vendor who’d made the check out to my mother, who is a signer on my business account. She came into the back to sign the check and to show her identification.

The check was over the teller’s limit so she asked the Assistant Branch Manager, Song Degarmo, to assist her. She was asked to verify the check.

All I did was ask them to verify the check. The funds were good. The Assistant Branch Manager, Song Degarmo, explains to me that Bank of America no longer verifies funds over the phone. I ask to speak with the branch manager because I have been a customer of Bank of America for many years and they have always called to verify funds in situations such as this.

When the Branch Manager, Linda Morley, storms out her office with my check in her hand, she states, “It is obvious that we will not be able to provide you with the level of customer service that you would like. Your account is not entitled to any special treatment. I am closing your accounts.” And with that she storms over to the main doors, opens the doors and turns back to say, “Please Leave!”

Mind you, we are in the middle of the lobby and there are still customers all around. I still have yet to say anything to her. Quite frankly, I was confused on what prompted her to approach me in such a manner, and I was hugely embarrassed by her antics.

The Assistant Branch Manager, Song Degarmo, places her hand on my shoulder and pushed me towards the door. I stopped at the door, turned to the Linda Morley and ask, “Can you please explain to me what is going on? Why are you closing my account?” I was not hostile. I did NOT yell at her.

She says, “I don’t have to explain anything to you! I have the right to close an account for any reason. Please Leave. If you don’t leave I will call the police!”

I was almost in tears at this point. My mother was still there. It appeared as though Ms Morley was unreasonably hostile towards her, but that had nothing to do with me or my accounts. I said, “You have not even spoken to me and I am the primary signer on this account. I deserve an explanation as to why you are closing my account. I am not being hostile. I don’t deserve to be treated like this.”

“It is obvious that you are unaware as to how much we have bent over backwards to assist you. The bank is closed. Please leave.”

“I have been in line since 5:20. The bank closed before I got to the teller window. Are you saying to me that I am not entitled to the same customer service as everyone else simply because the bank closed while I was in line?”

“That is not what I said! You are putting words in my mouth!”

Again, Song Degarmo attempted to push me out the door. By this time, one of the other bankers was standing behind them as if she was going to forcibly remove me.

And so we left. I called the customer service number to find out why this happened. What did I do wrong? Why did she treat me like that? They said that the branch manager can shut down an account for any reason and that what she did cannot be overridden by anyone.

I have sat on the phone and poured my heart out to several customer service representatives, and spoken to supervisors of supervisors. The last one I spoke with, Tammy Wright said that she was sorry but the only thing she could offer me at this time was a sincere apology.

I spent Friday night in the emergency room because I had an anxiety attack that was brought about by this entire situation.

 
At 10:51 AM, Anonymous Anonymous said...

This will be the normal course of action with the new world order and corporate fascism of wich barak obama is all for. Republican or Democrat, they will both gladly boil us slow destroying the middle class making us all SLAVES.
When most of the banks fail due to bad business practices if not outright fraud and the taxpayers (of course) bail out and consolidate the banks it will only get worse for anyone who needs a bank to do business. NO SOUP FOR YOU!!!!!!!!!!! By the way, no bank employee has the right to put his hands on you. You should have called the police yourself and filed assault charges on those that tried to push you to the door. Only police can put their hands on you. Not even security guards can put you hands on you unless your shoplifting and you try to run or pull a weapon ect.
Go to infowars.com for the REAL news.
Ron Paul for President, Jesse Ventura for Vice President..... LONG LIVE THE REPUBLIC!!!!!!!!!!!!!!!!

 
At 5:36 PM, Anonymous Anonymous said...

As a long time BA customer,I decided to close my account because they're thieves.I called to ask a question yesterday,agent made a racist remark.I wanted to close my account due to this,she said "you only want to close your account because you did not like my answer,not because of service".When asked for a manager,she refused.I wrote several letters to BA,I got 5 same automatic responses from 5 different people:"sorry you had a bad experince,we hope to have better relations in the future."

 
At 5:36 PM, Anonymous Anonymous said...

As a long time BA customer,I decided to close my account because they're thieves.I called to ask a question yesterday,agent made a racist remark.I wanted to close my account due to this,she said "you only want to close your account because you did not like my answer,not because of service".When asked for a manager,she refused.I wrote several letters to BA,I got 5 same automatic responses from 5 different people:"sorry you had a bad experince,we hope to have better relations in the future."

 
At 7:40 PM, Anonymous Anonymous said...

I used to have my bank account at a nice local small name bank where I had close relations to management and everyone there. It was a nice place to do business. Then bang...BOA buys out this smaller bank and now I´m lumped in with millons of other people and losing the ties and good service I once enjoyed before. Doing business with the Bank of America is like doing business with a cult of smug blood sucking vampires.
Did you know every other person in America has some kind of business with them. BOA only grows and there is no slowing them down as they have been acquiring everything infront if them. They are becoming a true monopoly and our government is allowing this to happen. What about anitrust laws? This is very serious situation as they have many of us wrapped around their fingers. Instead of being called the Babnk of America they should be called the Bank of Armegeddon as this is what the future with them will bring. Give it some time and you´ll see the problems they will cause for all of us. This is just the beginning.

 
At 6:09 PM, Anonymous Anonymous said...

In the last 30 days, BOA has paid a stop payment item, atm ate a check deposit, they backdated new processed items to gain nsf fees to the tune of $315.00. They reversed another deposit after explaining to me that the funds were verified and to leave the funds where they were. The live chat is a joke, they cant tell you anything and they have automated responses when they cant figure out your problem. They shut down my atm card with no notice then 14 days later sent out a letter telling me my account had been compromised and a new card was on the way. A week after that I got the new card. I HATE BANK OF AMERICA !!

 
At 4:46 PM, Anonymous Anonymous said...

again, I have a BOA rep on the phone while I argue with the teller at my son's bank First South who is telling me that the check my son wrote me is not honored due to a mistake on the check he deposited. BOA rep says thats not true and that it was processed and verified and not to move the money because they would be pulling it. 4 days later they reversed the check and put me in the hole. we scrambled to withdraw the money and drive an hour to deposit it and all is good. Today they put a 9 days hold on my new deposit and trying to charge $70 in nsf fees when the account was never overdrawn. I hate BOA.

 
At 11:29 AM, Blogger Jeramie said...

The answer is simple. Ditch the big banks and move all of your money into a local credit union. Credit unions are by far better than any big bank out there. The service you recieve is top notch. It's a smaller organization with no shareholders coming up with new ways to pad their pockets by robbing their customers. Plus you get personal service. When I walk into my credit union it's a friedly transaction. They usually have my account pulled up before I even got to the window. They ask how my day is, how my 4 year old son is adjusting to preschool, etc. Try getting that kind of service from B of A.

 
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At 4:08 PM, Blogger Paul said...

I hate all big banks and I've decided out of principal to move my money to either a credit union or a smaller local bank

 
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